A6: Unless you notice the last time that Outlook downloaded the offline address book, you may not know when Outlook is scheduled to try the. An offline address book (OAB) is a copy of an address book that's been downloaded so that an Outlook user can access the information it. This article describes how to troubleshoot the following Offline Address Book issues in Microsoft Outlook in a Microsoft Office environment: Users can't download the Offline Address Book. You receive nondelivery report (NDR) messages when you use the Offline Address Book to.
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Normally, the offline global address book will be updated in a Change update interval/frequency for Offline Address Book (GAL) in Outlook You return to the Send/Receive Groups dialog box, please check the Schedule. Solution: It can actually take up to 48 hours(worst case scenario) for this to happen. It's because of the schedule of both Exchange and Outlook. If they miss. I might have a problem with my Offline Address Book in Outlook. For me, new colleagues are not showing up and the contact pictures aren't.
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In this article. After deleting the files, make sure you trigger a manual update from within Outlook as described above.
In that case, it is recommended to recreate your mail profile. I might have a problem with my Offline Address Book in Outlook. Share on Facebook Share on Twitter Share by e-mail. Use "BH93RF24" to get a discount when ordering! Tool Tips!
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Check whether the GAL is up to date. Troubleshoot directory synchronization.
Manually download the Offline Address Book in Outlook. This may also resolve nondelivery report issues if you're using an outdated version of the Offline Address Book.
For more information about how to manually download the latest copy of the Offline Address Book, click here:. You can't find a user in the offline address book in Office To do this follow these steps: Take one of the following actions:. To determine whether BITS is started, follow these steps:. If BITS won't start, reinstall it.
For more information about how to install BITS, click here: Ensure that the latest Microsoft Office service pack is installed. If you're using Microsoft Office Outlook , you must, at a minimum, have the Microsoft Office system Service Pack 1 installed on the computer. If you're using Office or Office , ensure that the latest version of Office Desktop Setup is installed.
If the existing Outlook profile is corrupted, this corruption could be the cause of the issue. Corruption may have occurred if Outlook stopped responding.